Frequently Asked Questions
Everything you need to know about shopping with ALV Jewels.
What materials are used in ALV Jewels products?
Our pieces are crafted using high-quality materials, primarily 14k gold plating over stainless steel or brass, and genuine sterling silver to ensure durability and a premium finish.
How should I care for my jewelry?
To maintain the shine of your ALV Jewels, we recommend avoiding contact with water, perfumes, and lotions. Store your pieces in a dry place or the provided pouch when not in use.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
How long does shipping take?
Standard domestic orders typically ship within 1-3 business days and arrive within 5-7 business days. International shipping times vary by location, usually taking 10-21 business days.
Do you offer a warranty on your jewelry?
Yes, we provide a 6-month warranty covering any manufacturing defects. This does not cover accidental damage, normal wear and tear, or tarnishing due to improper care.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.